Prices as of August 2026

Every price, on the page.

You shouldn't have to book a call to find out what software costs. All three prices are below, along with what the first year actually costs and what isn't built yet. Pricing is per team and never per question, so nobody on your desk rations their asking.

The three tiers

Starter

For a single-brand shop, or one product family you want working before you add the rest.

$750per month, paid annually

or $900 per month, month to month

Knowledge Map: $3,500, once

Up to 10 people, everyone in the building
Unlimited questions, always
One product line
Up to 250 knowledge docs, about ten manuals
Cited answers, down to the manual page
Customer-safe drafts your technician reviews and sends
Gap log: what your documentation is missing, ranked
Two new manual ingests a year
Your own private instance
Export everything, any time
Email support

Request a guided trial

For multi-brand support teams

Standard

For a dealer carrying several brands, whose support desk escalates something every day.

$1,500per month, paid annually

or $1,800 per month, month to month

Knowledge Map: $5,000, once

Everything in Starter, plus:
Up to 30 people
Up to five product lines or brands
Up to 1,500 knowledge docs, about 65 manuals
Eight new manual ingests a year
Auto upload: an agent finds your manufacturers' official manuals and ingests them
Quarterly knowledge audit: staleness, contradictions, orphans
Monthly gap report, ranked and owned
Email support and a quarterly call
Whitelabel: your logo, your colors, your subdomain Planned

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Scale

For multi-location or multi-division dealers, where “who knows this brand” is itself the problem.

$3,000per month, paid annually

or $3,600 per month, month to month

Knowledge Map: $7,500, once

Everything in Standard, plus:
Up to 75 people
Unlimited product lines and brands
Unlimited knowledge docs
Unlimited ongoing ingest
A named contact and a monthly call
Notion and Confluence sync Planned

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Planned means designed and on the roadmap, not built. Nothing on this page carries a ship date, because we won't commit to one we can't hold. Ask on a call and we'll tell you what is actually in progress.

A knowledge doc is one topic, not one manual. The 140-page X200/X250 service manual in our demo became 22 topic docs, so 250 docs is roughly ten manuals of that size.

Before any subscription

The founding-customer pilot.

$750once, for a 30-day pilot. Invoiced only after scope and timing are confirmed.

A fixed-scope way to find out whether Answerlore helps your desk, on your manuals and your questions, before a Knowledge Map or a subscription. If you proceed afterwards, the $750 is credited toward the Knowledge Map setup fee.

What we measure together. Answer usefulness, source correctness, lookup time, and whether your people keep using it. Those are the four numbers in the end-of-pilot review.

What we do not promise. A savings percentage, or that every answer is correct. The pilot exists to measure that on your documents rather than assert it.

Request a pilot

What the pilot includes

30 days, one product family
Up to 3 manuals, subject to scope review before acceptance
Up to 3 participating users
Evaluation against 30 agreed historical support questions from your desk
Guided onboarding: we ingest, check the result by hand, and walk you through it
One end-of-pilot review with the four measurements above
$750 credited toward the Knowledge Map setup fee if you proceed
No automatic subscription and no automatic charge. Nothing continues unless you ask it to.

Scope and timing are confirmed in writing before an invoice is raised. The pilot runs on a private instance sized like Starter, and everything it wrote down is yours to keep either way.

Before the subscription starts

The Knowledge Map: $3,500 to $7,500, once.

Every deployment starts with a paid engagement that produces something you keep. We take a ticket export and rank your support questions by how often they come up, how often they escalate, and how many minutes each escalation costs. Then we ingest the manuals behind the categories at the top. You end up with a ranked map of where your support time goes, and a knowledge base in files you can read and own.

See a worked example →

A complete map for a fictional dealer, built from 40 synthetic tickets. Real arithmetic, invented company.

What you get

Your support categories ranked by frequency × escalation rate × minutes lost, with the arithmetic shown
An annual cost figure for each category, built from your tickets rather than our benchmarks
Your top-ranked manuals ingested into a working knowledge base
The list of questions your documentation cannot answer yet

What we need from you

A ticket export of 200 to 500 tickets covering at least one seasonal cycle: ticket id, opened and resolved timestamps, and the conversation body
The manuals behind your top categories, in whatever shape they are in. PDFs are fine. Scanned is fine.
Two hours from whoever knows the support desk best

The refund

The map ends with a written recommendation from us: proceed, or don't. If we recommend against proceeding, we refund the fee and you keep the map. If we recommend proceeding and you decide not to, you keep the map and the fee is not refunded. We expect to write that check rarely, and we would much rather find out in month one than in month nine.

Your ticket data

Ticket exports carry your customers' personal information. Yours is read to build the ranking and never copied into your knowledge base or ours. That rule is written into the tooling, not just the contract.

Why it isn't free

There is a month of real work here before a subscription earns anything, and it produces an artifact you keep either way. It is also a filter, honestly: a company that won't pay to have its knowledge mapped won't do the internal work a deployment needs.

The whole number

What the first year actually costs.

The monthly price is not the whole cost in year one. A page that hides the setup fee until the sales call is doing the exact thing this page exists to stop.

All figures at the annual rate, in US dollars.
Tier	Knowledge Map	12 months	First year	Every year after
Starter	$3,500	$9,000	$12,500	$9,000
Standard	$5,000	$18,000	$23,000	$18,000
Scale	$7,500	$36,000	$43,500	$36,000

Month to month costs 20% more per month, which makes the first year $14,300, $26,600 and $50,700. Nothing else gets added later: no per-seat charge, no overage, no support tier to buy.

What we never charge for.

Questions

Ask it ten thousand times a month. The questions it can't answer are the ones that make it better, so charging per question would mean billing you to improve our product.

Seats

The headcount on each tier is a company-size band, not a license. Add someone mid-month and nothing happens to your invoice. No seat audits, no true-ups.

Going over

If you pass your band, we tell you and you move up at renewal. We don't bill overages and we don't switch anything off mid-term.

Getting your data out

Export the whole knowledge base whenever you want, in the same readable files it is stored in. Cancelling deletes your instance, and we confirm it.

Last updated 23 August 2026

What isn't built yet.

This product refuses to answer questions its knowledge base can't settle. It would be strange to sell it from a page that implies things we haven't built.

Whitelabel

Your logo, your colors, your own subdomain. Designed, on the roadmap, not built. It is listed as Planned on Standard and Scale, and it is priced into neither.

Notion and Confluence sync

Not built and not scheduled. We will build the first one when a client's content actually lives there and they have told us so.

Buying online

There is no checkout. Start the trial or book a walkthrough, and the first invoice comes from a person.

Unattended ingestion

You can upload a manual at any point, but a human still checks the result before your technicians see it. We confirm the timing after reviewing the manuals, and we show you exactly what it built, file by file.

Bigger than Scale, or unusual.

Multi-site rollouts, SSO, your own cloud, a security review, procurement paperwork, an integration nobody has asked us for yet. Those get scoped, not priced, and this is the one place on this page where we won't print a number: the work is genuinely different every time, and an invented range would be worse than none. Tell us what you need and we will quote it in writing.

Book a walkthrough

For the owner who doesn't buy software

The comparison isn't this price against free. It's this price against your senior tech's interrupted afternoons and the hire you can't find. A technician down for 30 days costs a dealer roughly $44,570 in lost revenue, and 79.3% of dealers say they can't fill the role. The Knowledge Map puts your own version of that number on paper before you commit to a subscription.

One page of dealer math →

Figures: Farm Equipment, “Sounding the Alarm: Technician Shortage Hurts the Bottom Line.”

Questions we get

Why isn't this priced per user?

Because per-user pricing makes you ration who gets to ask. The moment a license costs money per head, the answer becomes “just the three senior technicians,” and the new hire who needs it most is locked out. Our costs aren't per-seat either: you get your own instance, and people six through fifteen cost us close to nothing. We would rather charge for the instance and have everyone in the building asking.

Why is there a setup fee?

Because there is a month of real work before a subscription earns anything, and that work produces something you keep. The Knowledge Map ranks where your support time actually goes and ingests the manuals behind the top categories. It ends with our written recommendation; if we recommend against proceeding, you keep the map and we refund the fee.

Why does this cost more than Guru?

Different job. Guru is a knowledge platform your team fills, governs and searches, priced per seat because that is what it is. Answerlore ingests your equipment manuals, builds the knowledge base, keeps it current, and hands you a ranked list of what is missing. Per-seat pricing pays for none of the ingestion work that makes the answers correct, which is why ours is per instance.

Why not just use ChatGPT?

A general assistant answers from whatever it was trained on, and a tribunal has already held a company responsible for what its chatbot told a customer. Answerlore is built for a narrower job: it answers only from the topic docs made from your manuals, prints the document, revision, and page with every claim, and when your documents don't settle the question it says so and files the gap for the person who owns the answer. Evaluate it on that: how it organizes your manuals, exposes sources, routes unanswered questions, and supports your team's review process.

What happens when we outgrow a tier?

We tell you, and you move up at your renewal date. No overage billing, nothing switched off mid-term, no true-up invoice. Headcount moves around at a service company; we would rather look at the band once a year than police it every month.

Is there a long-term contract?

Only if you want the annual price. Month to month is exactly that, cancel any time. Month to month costs 20% more per month, so the annual rate works out about 17% less in exchange for twelve months. We would rather you start monthly and stay because it works.

What happens to our data if we leave?

You take it with you. Your knowledge base is plain files: readable, exportable, yours. Deleting your instance deletes everything, and we confirm it.

Do you train AI models on our documents?

No. Your documents stay in your instance and are used only to answer your team's questions.

We have compliance requirements.

Book a walkthrough and bring the list. Single-tenant architecture answers some of them; the rest depend on your requirements, and we would rather show you than promise you. Full detail on the Your data page.

Try it before any of this matters.

A guided trial starts on a preloaded sample workspace, or on one we prepare from your manuals. Ask it something hard and watch it cite a page. Then ask it something the documents don't cover, and watch it refuse.

Request a guided trial Book a walkthrough

No credit card. No checkout to escape from, because there isn't one yet.