Resources
Useful whether or not you buy anything.
Guides for service companies and equipment dealers. No gates, no forms: if it's worth reading, it's worth giving away.
How to Audit Your Product Documentation Before Your Best Tech Retires
A checklist you can run this week, plus a teardown of a real (anonymized) manual library.
Tribal Knowledge Is Walking Out of Your Service Department. Here's What It Costs.
The dealer-economics version, with sources.
AI That Refuses to Guess: Why “I Don't Know” Is a Feature in Equipment Support
The short version of this argument is already written up. Why it refuses →
Three guides so far, none published yet. We'd rather publish slowly and be worth citing. New pieces land here first.