The alternative isn't software. It's your senior tech's time.
Your service manager wants to try a tool called Answerlore. Here is the whole pitch, one page, no adjectives.
Your desk answers customer questions all day. The answers live in OEM manuals nobody has time to search, and in your senior tech's head. Every question that reaches him costs his wrench time; the industry's own numbers put a technician's month at roughly $44,570 in service revenue.1 When he retires, the answers retire, and 79.3% of dealers say they can't hire the replacement.1
Answerlore answers those questions from your manuals, with the page number cited, and drafts the customer reply for your technician to send. When the answer isn't written down, it says so and queues it for your senior tech to answer once, in writing, permanently.
What it costs. From $750 a month for up to 10 people, plus a one-time Knowledge Map that ranks where your support time goes. Every price is printed on the pricing page: answerlore.com/pricing
What it doesn't do. Answer from the internet. Guess. Or send anything to a customer without your technician's review.
The trial is free and runs on a sample manual before yours. If it doesn't save the desk time in a month, cancel; the knowledge it wrote down is yours to keep either way.
answerlore.com